HWS wishes to announce that between Monday 19th April and Friday 23rd April 2021 we will be operating at a reduced capacity. All tickets will be answered in turn but might be slightly delayed by an hour or two. HWS will return to full capacity on Saturday 24th April 2021. Thank you for your patience ...
Due to personal circumstances HWS will be closed from 5pm Friday 19th March 2021 and will re-open at 9am on the 29th March 2021. HWS will be accepting no new jobs during this time. Tickets via our HelpDesk will still be answered, but a slower than normal response time will occur. We do apologize for ...
From 9am tomorrow (22nd December 2020 - AEDT GMT +11) until the close of business at 5pm (AEDT - GMT +11) on 31st December 2020 we are offering our 2020 Christmas Deal. If you purchase a web design from HWS during this period you will get a 20% discount and we will also provide a FREE 6 months Manag ...
From today until the close of business on Xmas Eve (24th December) we are offering our Christmas Deal. If you purchase a web design from us during this period we will also provide free of charge a 12 month Web Management Plan. Saving you $270 USD. HWS will also provide a further 10% off your quoted ...
Hydra Web Services (HWS) will be closed on the following dates for the Easter Holidays. We will still be providing priority ticketing support during these days, however, times may vary upon when your ticket is replied too. Also, if a member of our Management Team feels your ticket is not a priority ...
Hydra Web Services (HWS) has now adjusted our normal business operating hours starting from Monday, 17th February 2020. Please remember all times are in AEST - GMT +10 (Sydney, Australia time) HWS New Business Hours: Monday: 10am to 1pm and 3pm to 6pm Tuesday: 10am to 1pm and 3pm to 6pm Wednesday: ...
What services are offered by Hydra Web Services:
Invision Community (IPS) Install and Setup, Web Design, Web Management Services, Web Hosting, Domain Registration, Domain Renewals, and Graphic Design. We will also be adding further services in the future.
How can I get support, or a quote from Hydra Web Services?
You can get official support by clicking the HelpDesk link in the menu above to submit a ticket to our Support or Billing and Sales Department.
You can also use the same link to get a quote for any service(s) you are looking at hiring us for.
Do you have a place for the community to help each other?
Yes, you can click on the Community link in the above menu to visit our Community Forums. You can get help from our members, customers and our Forum Moderator Team. However it is a lot quicker to get support through our official ticketing system. You will need to sign up to post or reply to a topic. Registration is free and simple.
Hydra Web Services takes no responsibility for information or links provided to you on our Community Forum by members or other customers.
We can not guarantee how long it will take to get a response on our Community Forums. Even though the Hydra Web Services Administrators do regularly visit the Community Forums, they are mainly run by our Moderator Team who are volunteers and are not online 24/7.
Does Hydra Web Services provide free design or project work to community groups?
No. We do not provide free design or project work. However, depending on your situation, the work that is required, the length of time it will take to complete your project and the type of community group you are. We might be able to offer you a discount. This would be at the total discretion of the CEO and General Manager and no guarantee will be made in relation to any discounts.
To request a discount contact our Billing and Sales Department by submitting a ticket through the Support link above. Our Billing and Sales Team will then escalate your ticket onto our CEO and General Manager who will then discuss your request. You should provide as much information as possible as to why you need a discount. The more information you provide the easier it will be for them to make a decision. If you provide no information our Sales Team will not escalate your request and your ticket will be closed.